We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund (or exchange, including a complimentary size exchange) if an item has a major problem. This is when the item:
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
You can always return or exchange your shoes within 30 days if you meet the following eligibility (excluding exchanges):
If you qualify for a return, email us at info@tgcollection.com.au and we will provide you further information on returning your items or seek further information with regards to the return request.
If you return an item and it is deemed to not qualify for a return, we will contact you and the return cost of the item(s) is at the buyer's expense. Do not use the Parcel Point Exchange Service. Unauthorised use will incur a fee on top of the item's return cost.
Once we have reiceved your return, the shoes will be inspected. Once deemed eligible for return, please allow up to 2 weeks for a repair, refund or store credit to be issued.
If our footwear does not reasonably fit you, you may exchange your purchase for a new size. You must meet our criteria on exchanging items and follow the instructions below.
Failure to following the Exchange Guidelines may lead to a refusal to exchange or delays in processing the returned item.
You are entitled to one free size exchange per pair of shoes purchased (excluding factory seconds and some sales items). Follow these steps below to exchange your item. If not followed, we accept no responsibility for delays.
1. Complete our questionnaire here (1-2 minutes).
2. IMPORTANT. Click the "DONE" button at the end of the questionnaire. A pop-up will provide you the link to our Parcel Point account to book your return.
2. Select if you would like to drop your parcel off to one of 1,300 Parcel Point locations (free service). Review and confirm your details to create your return shipping label. If you live in Tasmania, please contact us.
3. Print your return shipping label and attach it to your return parcel. The item should be placed in its original packaging. The return parcel should not be Trimly packaging.
4. Email info@tgcollection.com.au with subject heading "Exchange [your order number]" and include in your email the item or size you would like to exchange and confirmation that the parcel has been mailed.
Unauthorised Use of TGC Parcel Point Service
Customers are entitled to one free size exchange. Unauthorised use is NOT permitted. Customers who use our Parcel Point Exchange Service for returns that fall outside of the above guidelines, including returning shoes that cannot be sold as new, or have used their free exchange per order over $100 will be charged the return fee of $20.00. See Return Policy for further details.
We do not offer refunds for change of mind but will happily exchange your purchase for any product within our range subject to availability - see your rights - Consumer Affairs.
We reserve the right to reject requests for refunds and exchanges in response to breaches of any applicable laws or suspicious activity.