We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund (or exchange, including a complimentary size exchange) if an item has a major problem. This is when the item:
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
You can always return or exchange your shoes within 30 days if you have received an item that has a problem that incurred prior to purchase, or any of the criteria described above.
If you qualify for a return, email us at info@tgcollection.com.au and we will provide you further information on returning your items or seek further information with regards to the return request.
If you return an item that does not qualify for a return, we will contact you and the return cost of the item(s) is at the buyer's expense. Do not use the Parcel Point Exchange Service. Unauthorised use will incur a fee on top of the item's return cost.
Once we have received your return, the shoes will be inspected. Once deemed eligible for return, please allow up to 2 weeks for a repair, refund or store credit to be issued.
If our footwear does not reasonably fit you, you may exchange your purchase for a new size. You must meet our criteria on exchanging items and follow the instructions below.
Failure to following the Exchange Guidelines below may lead to a refusal to exchange or delays in processing the returned item.
See Exchange Guide.
Unauthorised Use of TGC Parcel Point Service
Customers are entitled to one free size exchange. Unauthorised use is NOT permitted. Customers who use our Parcel Point Exchange Service for returns that fall outside of the above guidelines will be charged a return fee of $20.00. We reserve the right to dispose of abandoned items after six weeks.
We do not offer refunds for change of mind but will happily exchange your purchase for any product within our range subject to availability - see your rights - Consumer Affairs.
We reserve the right to reject requests for refunds and exchanges in response to breaches of any applicable laws or suspicious activity.