Return Policy

As the saying goes, 'If the shoe fits, wear it'. Or as the case may be 'If it doesn't fit, exchange it!'. 

Return Eligibility

You can always return or exchange your shoes within 30 days of purchase within Australia so long as:

1. You have received an item that is damaged.
2. Your item is unworn, undamaged through wear, in a re-sellable condition, e.g. no creasing, no marks on the sole. 
3. Your item is returned in its original packaging, including additional extras such as shoe bags and other complimentary items (we consider the packaging and its contents (paper excluded) as part of the product). 
4. Your return is submitted to us within 30 days of receiving your order. 

If you qualify for a return, email us at info@tgcollection.com.au and we will provide you further information on returning your items. 

If you return an item and it is deemed to not qualify for a return, we will contact you and the return cost of the item(s) is at the buyer's expense. Do not use the Parcel Point Exchange Service. Unauthorised use will incur a fee on top of the item's return cost. 

Exchange 

See Exchange Page for guidelines and instructions on exchanging size. 

Timing

Once we have reiceved your return, the shoes will be inspected. Once deemed eligible for return, please allow up to 2 weeks for a refund or store credit to be issued. 

Defects & Flaws

You can exchange your item for the same product in the same variation, subject to availability. If a faulty item cannot be repaired or replaced we will offer a full refund. 

Sale Items

Any item purchased as a sale item or second may not be returned or exchanged.

Change of Mind

We do not offer refunds for change of mind but will happily exchange your purchase for any product within our range subject to availability - see your rights - Consumer Affairs. 

We reserve the right to reject requests for refunds and exchanges in response to breaches of any applicable laws or suspicious activity.