Return Policy
As the saying goes, 'If the shoe fits, wear it'. Or as the case may be 'If it doesn't fit, return it!'.
Return Eligibility
You can always return or exchange your shoes within 30 days of purchase within Australia so long as:
- Your item is unworn, undamaged, in re-sellable condition, e.g. no creasing, no marks on the sole and and its original packaging (we consider the packaging apart of the product).
- Your return is submitted to us within 30 days of receiving your order.
If you qualify for a return, email us at awesome@tgcollection.com.au and we will provide you further information on returning your items.
If you return an item and it is deemed to not quality for a return, we will contact you and return cost of the item(s) is at the buyers expense.
We reserve the right to refuse returns that do not meet the criteria set out above.
Exchange
If you wish to exchange your shoes for another size, please email us with the return reference number and we will provided further assistance.
When trying on your leather-soled shoes for the first time, consider trying them on carpet to avoid scuffing the soles. If the shoes are returned scuffed, even slightly, it reduces their value and cannot be re-sold as new. Thus, we are unable to accept them back.
Timing
Once we have reiceved your return, the shoes will be inspected. Once deemed eligible for return, please allow up to 2 weeks for a refund or store credit to be issued.
Defects & Flaws
If you are experiencing any issues with the materials or craftsmanship of Thomas George products, please contact us so that our team can assist.
Sale Items
Any item purchased as a sale item or second may not be returned or exchanged.