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Thomas George Collection
Exchange Guide
Easy Size Exchanges
Wrong size? Exchange it!
We make exchanges easy.. and free. All customers receive a free size exchange for any of our footwear that does not reasonably fit. This guide will assist you in understanding our exchange process and ensure a seamless as possible exchange if the need arrises. For further detail, see our Return Policy.
Step 1. Fill out return form & book in return
Exchange Form
Complete this online Exchange Check List Form (1-2 min). Once completed, a pop-up will provide you with a link to book in the return with our courier.
Step 2. Tell us your new size
Email us at info@tgcollection.com.au. Let us know your order number, what size you require, or any further assistance you may need.
Step 3. Repackage & Send Back
Print our return shipping label and attach it to your return parcel (not the shoe box). The unmarked shoes will be placed in their original packaging. Drop it off at your selected local drop off point.
Step 4. Processing your new size
We inspect and process all size exchanges every Friday. Once received and processed, you will receive a confirmation email from us. Please note we do not track individual return parcels.
Finding the right fit
Below you will find several resources to assist you in finding the right size and fit. Also check out our Guide To Buying Shoes Online.
