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    TGC Shipping Guide

    HOLIDAY ORDERS

    Orders placed between 24 December to 03 January will be processed after 04 January due to shutdown of our fulfilment centre during this period. 

    ORDERING

    Once orders are placed, they are unable to be edited, added, or cancelled. Orders placed over a weekend or public holiday will be processed and sent out over the following business days (Mon-Fri). Delivery times are based on orders placed between Monday - Friday. Orders placed before 1pm AEST (Melbourne) will be processed same day and dispatched the following morning. Orders placed after 1pm will be processed the following morning.

    If your order is placed on Friday or the weekend, the order will be dispatched Monday/Tuesday.

    DISPATCH

    The Thomas George Collection (TGC) endeavours to process and dispatch all orders within 1-3 business days from the order being placed, unless otherwise stated. Following dispatch, you will be notified via email with a tracking number.

    DELIVERY

    Note: Shipping times are a guide and subject to change. You may experience slightly longer delivery times during peak periods (sales, campaigns, etc.), inclement weather conditions, unforeseen postal service delivery issues, or unavoidable events beyond TGC's control. All orders are processed in Melbourne and Victorian public holidays are followed.

    See Australia Post standard delivery times for your respective state. 

    SHIPPING COST

    Free shipping is available Australia-wide on any shoe purchase. For any other purchase under $100, a flat fee of $10 is charged. 

    INTERNATIONAL SHIPMENTS

    Due to shipping cost, we do not yet ship internationally. 

    EXCHANGES

    Buying shoes online should not be stressful. That's why if the shoe just doesn't quite fit, we off a free exchange at zero cost to you. See Exchange page for further information. 

    DELIVERY

    All purchases are shipped 'signature on delivery' within Australia via Australia Post. We do not offer 'Authority to leave' delivery options, which is to protect your shoes during the delivery process. See Australia Post standard delivery times for your respective state. 

    TRACKING INFORMATION

    Once your order has been processed, you will receive an email from us that will allow you to track your order. Please note, we do not track individual packages and it is the responsibility of the customer to track his or her package. If you have not received tracking information or if any problem arises, please contact us via info@tgcollection.com.au. 

    REDELIVER TO ANOTHER ADDRESS

    Redeliver to an alternative address requires us to cancel and re-purchase an additional shipping label. The full cost of the delivery will be quoted to the customer and must be paid in full prior to re-booking. 

    If no one is usually home during business hours, please consider an alternative address.

    RETURN TO SENDER

    If your parcel could not be delivered for the following reasons, we will return it to you without a fuss:

    • The carrier delivered it to the wrong address;
    • The carrier failed to correctly identify your address;
    • The parcel was returned due to no fault of your own. 

    If your parcel was returned for the following reasons, a redelivery fee of $10.00 applies, without exception:

    • Wrong or incomplete address was provided (including no business name to a business address);
    • Failed to collect.

    We have no control over how long an item will take to return to us if it is being 'Returned To Sender'. 

    If the customer elects for a refund, a re-stocking fee of $10 is applied. This is to recover the cost of the initial shipping and restocking fee.

    WRONG ADDRESS PROVIDED

    Please double check the delivery address you provide to us. A reminder email is sent to you after purchase to prompt you to double-check the delivery information provided. TGC accepts no liability due to incorrect delivery information. Nor will TGC liaise with the courier on the senders' behalf.