Here we try to answer those questions that may assist you with your purchase. If you can't find the answer to your question, don't hesitate to email us!
We've made our footwear for all life's adventures. We understand that you value thoughtful design and skilled craftsmanship. You also require footwear that is durable and comfortable. Our collection of footwear is made by reuptable shoemakers, constructed to the highest standard, and fit-for-purose across any adventure you can throw at it.
We sell our footwear via our webstore tgcollection.com.au. This is to keep our overheads to a minimum in order to offer the best price available. To mitigate any sizing issues, we offer a free exchange with every purchase.
We partner with leading regional shoemakers. The 2020 Collection has been crafted by Fugashin Shoemakers, one of the best shoemakers of ready-to-wear footwear in the region. In 2021 and 2022, we are also partnering with a Japanese shoemaker whose products are second-to-none.
Shipping / Returns
All TGC footwear is shipped via Australia Post at no cost to you.
Not a problem, we offer a complimentary size exchange. Please ensure the shoes are in their original condition and follow this link to start the exchange process.
If you find a manufacturing issue with your purchase or have received a wrong item, please take a photo of the problem and email us and we will organise the return, refund or exchange.
Though we cannot give precise restock dates, we do offer a 'restock notification' option on each product page. When you enter your email address, an automated email is delivered to you as soon as we are back in stock. We will also announce it prior to the restock to our email subscribers.
You can. To use it simply select the AfterPay option at the Payment step in the Check Out process. Once processed we ship your order immediately! You will then pay for the cost of your order (no interest) over 4 equal instalments, charged every 2 weeks.
We recommend first checking out our Size Guides located on the Guide Page. Some of our last run large (TGC sizing), which we have already factored into thte size chart (UK/US size). Once you're confident of your size, simply head to the product page, and if necessary, double-check against the sizing information there.
Yes, once your order has been picked up by Australia Post, an automatic email and/or SMS will be sent to you with tracking information.