NO CURRENT DISRUPTION - FREE SHIPPING FREE RETURNS ALL SHOES AUSTRALIA-WIDE

Frequently Asked Questions

Here we try to answer those questions that may assist you with your purchase. If you can't find the answer to your question, don't hesitate to email us!

ABOUT US

WHY TGC?

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Our footwear is made for all life's adventures. We value thoughtful design and skilled craftsmanship. We deliver footwear that is durable and comfortable. We also feel more Australian men should own, and be able to afford, quality welted footwear. To us, a well-crafted pair of shoes makes a positive personal statement. We exist to put your best foot forward. 

WHERE ARE YOU BASED? DO YOU HAVE ANY STORES?

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We are proudly based in Melbourne and, yes, we love our coffee. We are able to keep our prices low because we keep our overheads to a minimum. Because of our diect-to-consumer business model, our shoes are currently only available online, but we do plan on running a series of Trunk Shows in major capital cities in 2020. We also offer free shipping and free returns, because we truely want you to buy from us without fear of the shoe not fitting.

WHERE DO YOU PRODUCE YOUR SHOES?

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We have partnered with Fugashin Shoemakers, arguably the best shoemaker of ready-to-wear shoes in the Southern Hemisphere. We are producing our shoes in their 'Saigon' workshop. All leather is from well-regarded European tanneries and all works are carried out to the strict quality control standards expected of a luxury Japanese brand. We have partnered with Fugashin because they share our values of quality workmanship, fair work and sustainable work practices. 

WHY DON'T YOU MAKE YOUR SHOES IN AUSTRALIA?

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Very good question! No shoemaker in Australia was willing or able to manufacture shoes for us at a scale or RRP that would make it viable. Australia's shoe industry was decimated in the 1980s when tariffs were lifted on shoe imports. Presently, the industry has neither the workforce, equipment, technicians nor tanneries to service high-quality ready to wear production requirements. As a result, very few shoemakers in Australia make Goodyear welted shoes and the majority who do are often self-employed and bespoke.

CAN I REQUEST A DISCOUNT OR DO YOU DO SALES?

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The short answer is that we don't do 'sales', nor do we issue discount codes upon request. We are committed to offering our customers the most value-packed footwear in Australia. Our value extends to our shipping cost (free), returns (free), customer service (about you) and fulfilment (first-in-class). 

PRODUCT & QUALITY

WHAT KIND OF LEATHER DO YOU USE?

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We use quality French Calf and English Suede. Our stacked heels, insole, midsole and leather outsoles are 100% leather i.e. no reconstituted leather is used. 

WHAT'S UP WITH THE PRICE?

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We feel many Australian men are missing out on quality welted footwear because of price. We operate on a lean business model and deal directly with the shoemaker. The savings we make here we pass straight on to our customers. We don't skimp on materials or craftsmanship.

WHAT SIZE SHOULD I SELECT?

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 For Service Boots, Oxfords and Semi-Brogues select your standard U.K. size. Note that Service Boots traditionally have generous fitting qualities. 

For our Penny Loafers we recommend choosing a half size down, e.g. if you are a 9.5 U.K. (D fit), select our 9.0 U.K. Bourke

WHAT IS GOODYEAR WELT CONSTRUCTION?

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The Goodyear Welt construction is the gold standard of shoemaking and is used primarily by the world's top shoemakers. Constructing a Goodyear welted shoe is labour and time intensive. A lockstitch is run through the upper, insole and welt, while another stitch is used to attach the outsole. This method makes the construction very resilient but at the same time allows the cobbler to easily deconstruct it and replace parts when required. With a bit of care, your TGC shoes will be with you for a very long time to come.

WHAT IS A STITCHDOWN CONSTRUCTION METHOD?

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The stitchdown construction method is a variation of the Goodyear welt method. Instead of the upper being tucked under the sole and sewn to the insole, the upper is turned out, therefore making the boot more water resistant and enabling the shoemaker to hand stitch the upper to the insole, midsole and outsole. 

ORDER & FULFILMENT

CAN I PAY FOR MY ORDER THROUGH AFTERPAY?

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You certainly can. To use it simply select the AfterPay option at the Payment step in the Check Out process. Once processed we ship your order immediately! You will then pay for the cost of your order (no interest) over 4 equal instalments, charged every 2 weeks.

CAN I CHANGE MY SHIPPING ADDRESS?

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Our fulfilment team works to ensure your shoes and boots are shipped out as quickly as possible. If you require a change of address, you must request this to us as soon as you can after placing your order. Every effort will be made to change the shipping address. But if the order has already been processed, a new label must be purchased and a change of address fee of $15.00 will apply.  

WHAT IS THE SHIPPING COST?

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For any order over $100 we ship your order out at no cost. For orders under $100 we charge $10. That means any shoe purchase from our store is shipped for free! We also use Australia Post, because in our long-experience in eCommerce, there simply is no better or more reliable service in Australia. 

THE PRODUCT IS SOLD OUT. WHEN WILL IT BE BACK IN STOCK?

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Though we cannot give precise restock dates, we do offer a 'restock notification' option on each product page. When you enter your email address, an automated email is delivered to you as soon as we are back in stock. We will also announce it prior to the restock to our email subscribers. 

I HAVE NOT RECEIVED MY SHIPPING CONFIRMATION EMAIL. PLEASE ADVISE?

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In 9/10 cases, the email has land in your junk or promotions folder. Firstly, check your junk folder. If you are using Gmail, check your 'promotions' folder. If it still cannot be found, email awesome@tgcollection.com.au. Please add this email address to your safe sender list. 

RETURNS & EXCHANGES

HOW DO I EXCHANGE OR RETURN MY SHOES OR BOOTS?

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Sometimes the shoe just doesn't fit. If you've ordered the wrong size or your shoes or boots have other issues, you can return them to us at no cost within Australia, as long as:

The shoes or boots are in re-sellable condition, unworn and undamaged (completely free from creases or wear) and in its original packaging, including dust bags and any other item provided therein. Your return request is received within 20 days of receiving your order.  

Check out our returns page for further information or to start the process. 

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