Here we try to answer those questions that may assist you with your purchase. If you can't find the answer to your question, don't hesitate to email us!

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We've made our footwear for all life's adventures. We understand that you value thoughtful design and skilled craftsmanship. You also require footwear that is durable and comfortable. Our collection of footwear is made by reuptable shoemakers, constructed to the highest standard, and fit-for-purose across any adventure you can throw at it.

We are proudly Melbourne basted; however, we are purely online. Because of our direct-to-consumer business model, our footwear is currently only available online. We offer free shipping and free returns, because we truly want you to buy from us without fear that the shoe may not fitting.

We partner with leading shoemakers from around the world. The 2020 Collection has been crafted by Fugashin Shoemakers, arguably the best shoemaker of ready-to-wear shoes in the Southern Hemisphere. We are producing our shoes in their 'Saigon' workshop. All leather is from well-regarded European tanneries and all works are carried out to the strict quality control standards expected of a luxury Japanese brand. We have partnered with Fugashin because they share our values of quality workmanship, fair work and sustainable work practices.

We offer a complimentary size exchange if the shoes do not fit to your liking.

We ship anywhere within Australia via Australia Post. All footwear purchased is shipped at no cost.

You can. To use it simply select the AfterPay option at the Payment step in the Check Out process. Once processed we ship your order immediately! You will then pay for the cost of your order (no interest) over 4 equal instalments, charged every 2 weeks.

Though we cannot give precise restock dates, we do offer a 'restock notification' option on each product page. When you enter your email address, an automated email is delivered to you as soon as we are back in stock. We will also announce it prior to the restock to our email subscribers. 

In 9/10 cases, the email has land in your junk or promotions folder. Firstly, check your junk folder. If you are using Gmail, check your 'promotions' folder. If it still cannot be found, email info@tgcollection.com.au. Please add this email address to your safe sender list. 

If you find a manufacturing issue with your purchase or have received a wrong item, please take a photo of the problem and email us and we will organise the return, refund or exchange. 

See our Returns Page for further information.