ALL FOOTWEAR FREE SHIPPING AUSTRALIA-WIDE

Frequently Asked Questions

Here we try to answer those questions that may assist you with your purchase. If you can't find the answer to your question, don't hesitate to email us!

ABOUT US

WHY TGC?

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Our footwear is made for all life's adventures. We value thoughtful design and skilled craftsmanship. We deliver footwear that is durable and comfortable. We also feel more Australian men should own, and be able to afford, quality welted footwear. To us, a well-crafted pair of shoes makes a positive personal statement. We exist to put your best foot forward. 

WHERE ARE YOU BASED?

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We are proudly based in Melbourne and, yes, we love our coffee. 

DO YOU HAVE STORES?

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We are able to keep our prices low because we keep our overheads to a minimum. Because of our direct-to-consumer business model, our shoes are currently only available online, but we do plan on running a series of Trunk Shows in major capital cities in 2020. We also offer free shipping and free returns, because we truly want you to buy from us without fear of the shoe not fitting.

AUSTRALIAN MADE?

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No shoemaker in Australia is able to manufacture shoes for us at a scale or RRP that would make it viable. Australia's shoe industry was decimated in the 1980s when tariffs were lifted on shoe imports. Presently, the industry has neither the workforce, equipment, technicians nor tanneries to produce high-quality ready-to-wear footwear. As a result, very few shoemakers in Australia make Goodyear welted footwear and the majority who do are often self-employed and bespoke.

WHO MAKES YOUR SHOES?

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We have partnered with Fugashin Shoemakers, arguably the best shoemaker of ready-to-wear shoes in the Southern Hemisphere. We are producing our shoes in their 'Saigon' workshop. All leather is from well-regarded European tanneries and all works are carried out to the strict quality control standards expected of a luxury Japanese brand. We have partnered with Fugashin because they share our values of quality workmanship, fair work and sustainable work practices. 

DO YOU DO SALES OR DISCOUNTS?

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We’ve built TGC on offering the best quality-for-value footwear in Australia, which is why we don’t have sales or offer discounts. In saying that, if you’re on a tight budget, we occasionally have factory seconds or lightly used footwear on hand at a reduced price. If you're interested, please email us your size and we will let you know what we have available. 

FOOTWEAR

WHAT LEATHER DO YOU USE

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We are committed to using the best quality leather we can source. Currently, we use French Calfskin and English Suede from well-respected tanneries. Our stacked heels, insole, midsole and leather outsoles are 100% leather i.e. no reconstituted leather is used. 

WHAT SIZE SHOULD I SELECT?

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For our Service Boots, select a full size below your standard UK size.

For our Oxfords and Semi-Brogues, select your standard U.K. 

For our Penny Loafers, we recommend choosing a half size down, e.g. if you are a 9.5 U.K. (D fit), select our 9.0 U.K. Bourke

WHAT DOES GOODYEAR WELT MEAN ?

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The Goodyear Welt construction is the gold standard of shoemaking and is used primarily by the world's top shoemakers. Constructing a Goodyear welted shoe is labour and time intensive. A lockstitch is run through the upper, insole and welt, while another stitch is used to attach the outsole. This method makes the construction very resilient but at the same time allows the cobbler to easily deconstruct it and replace parts when required. With a bit of care, your TGC shoes will be with you for a very long time to come.

WHAT DOES STITCHDOWN MEAN?

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The stitchdown construction method is a variation of the Goodyear welt method. Instead of the upper being tucked under the sole and sewn to the insole, the upper is turned out, therefore making the boot more water resistant and enabling the shoemaker to hand stitch the upper to the insole, midsole and outsole.

WHY ARE MY NEW SHOES A BIT STIFF?

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All quality leather shoes require a break-in period. Your TGC shoes' sole is made up of layers of leather and cork, unlike glued shoes that often comes with some sort of artificial foam. Unlike glued shoes, however, once the leather moulds to your feet, they will get more comfortable with each wear. 

ORDERS & FULFILMENT

CAN I PAY VIA AFTERPAY?

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You certainly can. To use it simply select the AfterPay option at the Payment step in the Check Out process. Once processed we ship your order immediately! You will then pay for the cost of your order (no interest) over 4 equal instalments, charged every 2 weeks.

WHEN WILL MY SIZE BE BACK IN STOCK?

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Though we cannot give precise restock dates, we do offer a 'restock notification' option on each product page. When you enter your email address, an automated email is delivered to you as soon as we are back in stock. We will also announce it prior to the restock to our email subscribers. 

WHAT IS THE SHIPPING COST?

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For any order over $100 we ship your order out at no cost. For orders under $100 we charge $10. That means any shoe purchase from our store is shipped for free! We also use Australia Post and signature on delivery, because in our long-experience in eCommerce, there simply is no better or more reliable service in Australia. 

CAN I CHANGE MY SHIPPING ADDRESS?

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Our fulfilment team works to ensure your shoes and boots are shipped out as quickly as possible. If you require a change of address, you must request this to us as soon as you can after placing your order. Every effort will be made to change the shipping address. But if the order has already been processed, a new label must be purchased and a change of address fee of $15.00 will apply.

WHERE IS MY TRACKING INFORMATION?

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In 9/10 cases, the email has land in your junk or promotions folder. Firstly, check your junk folder. If you are using Gmail, check your 'promotions' folder. If it still cannot be found, email info@tgcollection.com.au. Please add this email address to your safe sender list. 

EXCHANGES & RETURNS

WHAT IF MY ORDER DOESN'T FIT?

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We offer FREE exchanges for size changes within Australia. 

The shoes or boots are in re-sellable condition, unworn and undamaged (completely free from creases or wear) and in its original packaging, including dust bags and any other item provided therein. Your return request is received within 20 days of receiving your order.  
See our Exchange Page for guidelines and how-to. 

WHAT HAPPENS IF THERE IS A PROBLEM WITH MY SHOES?

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If you find a manufacturing issue with your purchase or have received a wrong item, please take a photo of the problem and email us and we will organise the return and refund or exchange. 

See our Returns Page for further information. 

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