NO CURRENT DISRUPTION - FREE SHIPPING FREE RETURNS ALL SHOES AUSTRALIA-WIDE

Shipping Policy

Free Shipping

Free shipping is available Australia-wide. If the shoe doesn't quite fit you can return it to us at no cost.

Exchanges

Buying shoes online should not be stressful. That's why if the shoe just doesn't quite fit, you can exchange it with us at no cost. See Exchange page for further information. 

Fulfilment

All purchases are shipped 'signature on delivery' within Australia via Australia Post. We do not offer 'Authority to leave' delivery options, which is to protect your shoes during the delivery process. 

Tracking Information

Once your order has been processed, you will receive an email from us that will allow you to track your order. Please note, we do not track individual packages and it is the responsibility of the customer to track his or her package. If you have not received tracking information or if any problem arises, please contact us via info@tgcollection.com.au. 

Redeliver To Another Address

Redeliver to an alternative address requires us to cancel and re-purchase another shipping label. The full cost of the delivery will be quoted to the customer and must be paid in full prior to re-booking. 

If no one is usually home during business hours, please consider an alternative address.

Return to Sender

If your parcel could not be delivered for the following reasons, we will return it to you without a fuss:

  • The carrier delivered it to the wrong address;
  • The carrier failed to correctly identify your address;
  • The parcel was returned due to no fault of your own. 

If your parcel was returned for the following reasons, a redelivery fee of $10.00 applies, without exception:

  • Wrong or incomplete address was provided (including no business name to a business address);
  • Failed to collect.

We have no control over how long an item will take to return to us if it is being 'Returned To Sender'. 

If the customer elects for a refund, a re-stocking fee of $10 is applied. This is to recover the cost of the initial shipping and restocking fee.

Wrong Address Provided

Please double check the delivery address you provide to us. A reminder email is sent to you after purchase to prompt you to double-check the delivery information provided. TGC accepts no liability due to incorrect delivery information. Nor will TGX liaise with the courier on the senders' behalf. 

International Shipments

We are looking to offer International Shipping real soon. 

Close (esc)

keep tabs on our progress

Keep tabs on our start up journey as we seek to evolutionise men's footwear in Australia. 

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Shopping Cart

Your cart is currently empty.
Shop now
Liquid error: Could not find asset snippets/spurit_po2_theme_snippet.liquid